but would
it not be better if that was personalized to your practice,
and any really urgent calls filtered through to you? If you
were a patient, would you like to be put on hold when you
had to make an urgent appointment, or even worse, had a condition
that needed urgent treatment? As a doctor even, would you
like your patients to be put on hold or have to speak to a
voice mail and leave a message, putting them under even more
stress hoping that you will call back?An automated medical
receptionist will handle all of these situations without affecting
your normal reception arrangements. Such services are designed
to be the backup to your usual receptionist, and cut in only
when the caller cannot get an immediate answer: on busy, no
answer or voice mail message. Your automated backup receptionist
handles the call while your regular receptionist is away from
the desk or after hours.From the point of view of the patient,
they will love it to be was passed over to such a service
if they called their doctor and got a busy message, or had
been on hold for two or three minutes.
That is a long time when you stop and look at the second hand
going around a clock face! If I was calling to cancel and
reschedule an appointment, and I had to wait too long, I would
just put the phone down and not show for the appointment.How
much money do you lose monthly for no shows? It can be a major
cost for some doctors. With an automated system, you cut down
the number of no shows dramatically because the system automatically
contacts everybody with an appointment to remind them of it.
They can no longer 'forget' for you have given them a reminder
the day or so before - you choose when.There are automated
medical receptionists such as ANGELA that require no hardware
or software be installed in your office. You pay monthly fees
to have all of your appointment problems handled offline,
and you can save a fortune by slashing no-show costs. Not
only that but language is not a problem: reminder calls can
be made in one of a number of different languages chosen by
the software based on the profile of your patient.
Automated medical receptionist such as ANGELA can separate
emergency from non-emergency calls, and connect them to contacts
designated by you. They can also handle multiple calls simultaneously,
so that your 'busy' problems are no more. It is much more
cost effective than registering for a human external service,
and much more efficient. It will do exactly what you want
of it.In fact, an automated backup medical receptionist is
in some aspects better than a real one since she is tireless,
works 24/7 and 100% maintenance free. She reduces your business
cost, increase your practice revenue by helping keep your
patient happier and by letting your staff focus their valuable
time on more important tasks such as medical billing and patient
care. Top writer Andy Press writes frequently about Medical
Receptionist and Medical Practices Efficiency. The author
focuses on topics about Virtual
Receptionists and Automated Online Medical Scheduler.
Additional resources and articles written by Andy Press related
to Patient
Appointment Reminder are accessible on line.
